This is about my single most worst online shopping experience ever since 2007!. I never knew Flipkart which i blindly trusted is such a fraudulent like store. Its only a matter about who gets trapped into this mess. I was the one this time.
I ordered a solar panel but got a hair clip. Just by looking at the package i got into doubt because it was smaller and lighter than what i ordered. But i thought this might be flexible model of solar panel therefore smaller in size but started making video recording from picking the product from hands of courier guy to unboxing. The video was shared to Flipkart and they also agreed this is probably due to some mishandling while packaging. But they don't care to refund me.
I sent mails to their all levels of support i.e. first customer care number to level 2 to grievances department to highest social team to even their CEO Kalyal Krishnamurthy (email id at end of article). First time ever a company exist where even contacting CEO is worthless. What a waste company it is. Its not a company its a comedy corporate structure where everything is taken so lightly. Below are screenshots of many things i faced -
Picture of what i received and the seller you must know to save yourself "Serplex trading private limited, 634/1 A- Block, Rangouri Extn, New Delhi - 110037" seller has name "Deals Mall" in Flipkart.
Product listing on Flipkart:
Mail to CEO with no reply and no effect. Imagine the support level where even CEO is careless.
Refund cancellation after repeated complaints and super cool assurances!
Non serious replies by Twitter support team. They keep sending "We hear you...", "We understand you.." no matter you even send them a joke. Looks like they don't read anything. Screenshot where they don't do anything other than copy paste replies sometimes with names to show they are really reading it.
They send pickup sms everyday and then fail to pickup. You have to keep someone ready at home for courier. This is nothing but mockery! You tell someone everyday that you are coming to their home and then don't go. Below screenshot shows threads of Flipkart, Ekart sms. Each thread has multiple sms inside. These are just SMSs for 1 return!. There are so many calls, emails, chats etc. If that doesn't make you believe their quality of services what else will. Their tagline/title with logo says "Buyer protection" LOL 😂.
There are many video recordings i did where the courier company EKart which is just another brand of Flipkart is denying the package in live talk with Flipkart executive! They are playing blame games and treating me like a football. I am not attaching those videos and many call recordings here. But probably will.
I also registered complaint in National Consumer Helpline and Flipkart sends a mediocre reply - "We will revert to it"... They are still reverting from weeks!
A company where even contacting the CEO is worthless can simply be considered a gutter of online shopping world. That's all i wanted to say after they ruined my solar project work. This is what it means being a plus member of this company with almost 10yrs of huge shopping.
Seller item snapshot:
Write your critical issue to kalyan@flipkart.com (email id of Flipkart CEO Kalyan Krishnamurthy) but i can assure you will not get any solution. CEO doesn't reads mails and doesn't care. Not just me but many people have sent mail to CEO and not to wonder this careless behaviour of CEO only represents the culture of Flipkart. This company will give you the experience of grey market shopping i.e. the raddi/chor bazar like experience.
Final update:
Flipkart closed case saying return period is over. The return period was intentionally wasted by themselves.
Cyber cell also closed the case without contacting me at all. When i contacted them they said "kal contact kijiye". Its no hope anywhere other than actual FIR and court. So basically forget your money. People of even critical cases barely get justice so its no less than joke to expect solution for regular frauds lesser value economic loss.
Cyber cell reply:
Dear Sir/Madam,Status of your grievance reported on https://cybercrime.gov.in with Acknowledgement No. : 23104230026870,has changed to Closed. Login on https://cybercrime.gov.in to view the details.Regards,National Cyber Crime Reporting Portal.THIS IS AN AUTOMATED MESSAGE - PLEASE DO NOT REPLY DIRECTLY TO THIS EMAIL
